Customers are asked to score each area below on a scale of 1-5. A score of 3 or above represents satisfaction.
Tasked with travelling around our existing client base, our Customer Relationship Managers are on hand to speedily handle any queries and make sure that our clients are satisfied and receiving maximum value in return for their investment in Arena. Our CRMs contact any client who raises a concern, and we endeavour to resolve their issues. > View our service statistics.
*Feedback from approximately 150 surveys gathered from October-December 2016 by our Customer Relationship Managers who continually visit our clients to ensure that their needs are met.
96.83% Competency and helpfulness of Engineer
95% Helpfulness of Call Controller
94.51 Value for money
96.72% Speed of service response
98.44% Speed of deliveries
91.67% Overall competence and performance of Account Manager
98.43% Would recommend Arena
97.01% Overall Customer Service