Many organisations use technology to streamline routine tasks and to make work more efficient. The breadth of technologies available can often leave you feeling confused. Which system is the right one? Will it deliver? What will the cost be over time, and will it do what it claims to? Do we even need a new/better/faster system? Ultimately, what do we need to do to remain competitive?
Working with paper inputs, digitisation offers a multitude of benefits, not least of all a more succinct way of processing mail and/or archiving a case file. This does not mean, though, that working with digital documents has to include creating complex software applications or systems that are too difficult or have too wide-ranging features to understand.
Often, technologies can work with our existing systems, rather than replace them. This is not only initially cost-effective, but can also make the path of becoming a digital office easier to navigate.
With Arena's digital mailroom solution, sorting and automatically indexing paper documents removes the need for the manual sifting of information. A digital mailroom, on its own merit but also when used alongside a case management system, can create faster, more efficient ways of working with documents. The outcome of this is greater visibility of information – the right documents land on the right desks far quicker. What this means for many organisations is the ability to expand their customer base and process workload at a faster rate.
The security of information is also vital when digitising documents and processes. With improved visibility, data can remain compliant with appropriate governance requirements. Data is secure at all stages of the document management process, and retrieving information is straightforward and remains safe.
If you would like to know more about our digital mailroom solution and other benefits of digitising workflow, contact our team on 0344 863 8000.