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Customer Satisfaction Results

91.67%
Overall competence and performance of Account Manager

About Us

Arena Group specialises in hard copy and electronic document management. We provide the hardware, software, service and expertise that enables organisations to cut costs, improve efficiencies and become greener.

We help your business to copy, print, scan, distribute, archive and retrieve documents.

An ethical supplier

We started out in 1991, when the photocopying market was at an all-time low – sales practices and service were so poor, our industry was even in the government spotlight.

Six of us set up Arena because we thought there was a better way to do this – four of us have since retired but two are still in the business, which is privately owned.

Initially we just sold and serviced photocopiers but over the years we have added a consultancy specialising in electronic document management (EDM). As technologies have developed and converged we now do pretty much everything you need to manage documents efficiently and link them into your business systems.

From the beginning our goal was to be ethical and honest, only selling what was best for the customer, giving them the best service of anyone in the industry – and keeping our customers for years.

An award winning employer and service provider

As we have grown from 10 employees in one small location to a company employing around 160 people across 6 UK offices, our original values and ethics still drive the way we do business. 98% of our customers said they would recommend us and 99% rated the competency and helpfulness of our engineers.

We knew at the start that the way we treated and looked after our people would be critical to delivering this great service. We need happy employees who deliver outstanding customer satisfaction – from the teams who pack up your toners to our frontline sales team and service engineers.

We invest in retaining our talent and since 1994 have run our own Apprentice Academy that trains our service engineers. We encourage and support employees to keep learning and developing their skills - whether studying for a professional qualification or an MBA.

All this has been regularly recognised with top national and regional awards for our outstanding customer service and for being a good employer

Our Awards

  • Best company: In 2008 we were listed by the Yorkshire Post as one of the region’s best companies to work for and listed in 2006 by the Sunday Times as one of the best companies to work for.
  • Service excellence: The Chamber of Commerce has awarded Arena regional and national awards for outstanding customer service.
  • Outstanding employer: In addition to our recognition as one of the region's best companies to work for, Arena hold Investors In People accreditation. Through looking after our people we maintain the best service for our customers and long-serving staff.

Dedicated to corporate social responsibility

Supporting our local community is really important to us. All our employees are encouraged to make a contribution to their communities with many of our activities focused on helping children and young people.

Our Mission

By working as a focused team to deliver unbeatable levels of customer satisfaction we will become the UK's best supplier of document solutions.

Our Values

  • Service

We are committed to delivering service excellence

We are dedicated to being the best at what we do; understanding our customers' needs and doing everything it takes to deliver upon these needs

  • Teamwork

We are committed to working as one team towards a common goal

We are all in it together, supporting each other to deliver our collective targets and objectives

  • Enjoyment

We are committed to creating an atmosphere where people can enjoy their jobs

We recognise the need for fun, encourage humour and celebrate success

  • People

We are committed to our people

We will passionately recruit and develop talented individuals who enthusiastically go the extra mile for customers and colleagues alike

  • Standards

We are committed to the highest professional and ethical standards

Trust, honesty, integrity, respect and loyalty are qualities we constantly strive to exhibit 

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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.