Skip to the main content

CALL FOR MORE INFORMATION
0344 863 8000
info@arenagroup.net

Hull and East Yorkshire Credit Union

mstore saves us the cost of document storage and makes the set-up of new accounts more efficient. It’s quick and easy to file and retrieve documents so we can answer queries and work through processes speedily.

Eddie Hotham, Finance Manager
Hull_credit_union_logo

Hull credit union has been using mstore for several years to manage its growing membership and related documentation. Converting documents to electronic format and shredding the paper copies not only enables the union to save money on hard copy file storage but also helps it to operate efficiently, securely and provide excellent customer service by putting critical documents at the fingertips of staff.

Finance Manager Eddie Hotham tells us; “we couldn’t operate without an electronic document management system as we work with such a lot of paperwork. We have stayed with Arena for several years because they understand what we need and they give us such good and reliable service. There is always someone at the end of the phone if we have a problem and they’re always very quick to respond.”

Paperwork relating to each client, including the identification they provide to open an account and all subsequent withdrawal, deposit and loan documents, is scanned into mstore. To retrieve an item from the system a member of staff simply searches on customer name or document type. Eddie comments; “mstore saves us the cost of document storage and makes the set-up of new accounts more efficient. It’s quick and easy to file and retrieve documents so we can answer queries and work through processes speedily. The system also helps us with security and preventing filing errors because all our users must log in. Only I can delete or move files once they’ve been electronically indexed and this prevents us from mis-filing or losing paperwork.”

mstore also helps Hull Credit Union to comply with industry regulations, Eddie explained; “we are governed by the FSA which means we have to retain documents for up to 7 years and then securely destroy them. We also have to be careful about protecting confidential paperwork and limiting access to the system using passwords helps us to do that. We also work with some external agencies which penalise us for sending them paper documents. Using mstore we can share documents electronically which keeps them secure and means we don’t spend on printing and postage.”

As the business grows and takes on more members, mstore is developing. “We’re planning to move our back-up servers off site soon so we’ll have a more robust disaster recovery system in case something like a fire or flood destroys our paper documents. Arena is also showing us how mstore can automate other areas of the business such as accounts payable so that we won’t need to process paper invoices anymore.”

More about mstore for Credit Unions


View all case studies

© 2017 Arena Group Ltd | Cookies & Privacy | Terms of use | Web design by eskimosoup | Accessibility

The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.