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New service management system investment to further improve customer service

Dear Valued Customer,

All of us here at Arena are committed to delivering continuous improvement within our organisation, with the ultimate aim of ensuring that as many of our customers as possible are totally satisfied with our services. One project that we hope will add significant value, albeit largely indirectly, to your experience is the implementation of a brand new service management system.

This project has been running for the best part of 2 years now and I am delighted to be able to tell you that we plan to migrate to the new system on 8th May 2017.

The reason for this communication is to ask for your patience during this transition. I can assure you that the project team has done all the exhaustive testing you would expect it to do of such a business critical system but, as many of you who have been involved with new software roll outs will know, it is rare that everything goes totally smoothly. I believe that the true sign of how good a company is, is how it reacts when things go awry and I promise you that everyone at Arena will be on a state of high alert as the system goes live.

If you do experience any issues, please inform the relevant department immediately and I know they will do their level best to resolve the situation. If for any reason they cannot sort it themselves, they will escalate the issue to the project team, led by me, to resolve. If you’d prefer, please feel free to contact me on 0344 863 8008 or harryw@arenagroup.net. However, it is my strong belief that the hard work put in over the last few months will ensure that any disruption will be minimal and that you will continue to enjoy outstanding service from us.

Many thanks for your continued business and in anticipation of your understanding.

Kind regards,

 

Harry Wells

Logistics Director


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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.